1. How long are shipping times?
Your personalized products will be shipped within two-five days of your order, and then can take up to two weeks to reach you doorstep.
2. What's your return policy?
Instead of returning items, you can contact us for a full refund. Just tell us what went wrong, send a picture, and we'll give your money back in full or send you out a new product if possible.
3. Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. But you will not be charged.
4. What happens if I receive the wrong item?
If there's an issue with your order-- if it's the wrong size or color,defective or otherwise not exactly what you wanted -- then simply notify us, and we'll give you a refund, please don't ship items back before notifying us first.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we will make it right.